Privacy Policy – Markpen

Our commitment to your privacy

Markpen takes data protection seriously. This policy describes what personal information we collect when you use this website, the legal basis for processing it, how it is used, and the rights you hold over your data. We do not sell personal information to third parties, and we collect only what is genuinely needed to operate and improve our services.

What data we collect and why

Contact form submissions

When you complete the contact form, we collect your name, email address, and any information you include in your message. This data is used solely to respond to your enquiry. Legal basis: legitimate interest in responding to requests for information.

Website analytics

With your consent, we collect anonymised data about how pages are visited — session duration, pages viewed, and broad geographic region. No individual is identified through this data. Legal basis: consent.

Cookie and advertising data

Where you have consented, advertising platforms may receive data about your visit for purposes outlined in our Cookie Policy. Legal basis: consent.

Retention periods

Contact enquiry data is retained for as long as needed to fulfil your request and a reasonable follow-up period, typically no longer than 24 months. Analytics data is aggregated and retained in anonymised form indefinitely.

How your data is used

Responding to enquiries submitted through the contact form.
Understanding how visitors use the site so we can improve content and structure.
Running advertising campaigns on external platforms, where consent is given.
Complying with applicable laws and regulations.

We do not share personal data with third parties for their own marketing purposes. Service providers we use (such as analytics platforms) process data only on our instructions, under data processing agreements.

How we protect your data

Data transmitted via forms is sent over encrypted HTTPS connections.
Access to stored enquiry data is limited to authorised personnel only.
We review our data handling practices periodically to maintain appropriate standards.
In the unlikely event of a data breach affecting personal information, we will notify affected individuals in accordance with applicable law.

Your rights

Depending on your location and the applicable legal framework, you may hold some or all of the following rights in relation to your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your personal data where it is no longer necessary for its original purpose.
Portability: Receive a structured copy of your data in a commonly used format.
Objection: Object to processing based on legitimate interests.
Withdrawal of consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us through the contact page. We aim to respond to all requests within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: Avoid filling out contact forms, account registrations, or any data-submitting features. Disable cookies through your browser settings (see our Cookie Policy for more details). Contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us via the Contact page. We will process your request promptly.